If you need to update your shipping address, GoRocky offers a simple and convenient process to ensure your order arrives at the correct location.
Steps to Update Your Address
1. Contact Customer Service:
- Email: Send an email to support@gorocky.ph with your order number and the new shipping address you would like to use.
- Phone: Call us at 09669528644 to speak directly with a customer service representative who can assist you with updating your address.
2. Provide Necessary Details:
- Be ready to provide your order number, the current shipping address, and the new address you wish to update. This information helps us quickly locate your order and make the necessary changes.
3. Timing:
- Before Dispatch: To ensure a smooth update, please contact us to change your address before your order is dispatched. Once an order is shipped, changes may not be possible.
- Urgent Changes: If you need to update your address urgently, please call our support team immediately for faster assistance.
Here is a sample email
Subject: Request to Update Shipping Address for Order #12345
Dear GoRocky Support Team,
I am writing to request an update to the shipping address for my recent order.
Order Number: [Your Order Number]
Full Name: [Your Full Name]
Contact Number: [Your Contact Number]
Current Shipping Address:
House Number: [Your Current House Number]
Street: [Your Current Street]
Village/Subdivision: [Your Current Village/Subdivision] (if applicable)
City: [Your Current City]
Province: [Your Current Province]
ZIP Code: [Your Current ZIP Code]
Please let me know if you need any additional information to process this change. I would appreciate it if you could confirm once the address has been updated.