We're looking for an operations associate to support and strengthen our day-to-day operations and ensure smooth coordination across fulfillment, stock management, and delivery.
What You'll Do:
- Working across multiple teams to help resolve edge cases, improve internal processes, and ensure both individual customers and partner accounts are served efficiently
- Managing and improving B2B Operations—this involves handling requests and orders from partners, coordinating deliverables, and establishing clear SOPs between partners and GoRocky’s internal operations
- Assist in managing daily operations including order fulfillment, stock monitoring, and pharmacy coordination
- Support resolution of edge cases and operational blockers to ensure orders are completed on time
- Assist with evaluating RTS (return-to-sender) cases and creating process improvements to reduce them
- Collaborate closely with cross-functional teams to ensure smooth execution across logistics, pharmacy, and customer-facing operations
- Monitor and manage stock levels for both B2C and B2B orders, ensuring replenishment is timely and well-tracked
- Draft and maintain updated SOPs for operations workflows to ensure alignment across teams
What We're Looking For:
- 1–2 years experience in operations, logistics, fulfillment, or a similar role.
- Strong organizational skills and attention to detail.
- Effective communicator with both internal teams and external partners.
- Ability to multitask and stay on top of different moving parts in a fast-paced environment.
- Comfortable with spreadsheets, order tracking tools, and basic project coordination software.
Nice to Have:
- Experience in healthcare, logistics, or e-commerce startups.
- Familiarity with process documentation and SOP development.
What We Offer:
- Competitive salary and benefits
- Flexible work arrangements
- Professional development and learning opportunities
- Dynamic, collaborative and supportive team environment
Interested applicants, please send your CV and application via this posting or on jobs@gorocky.ph.
